This Refund Policy applies to all locker rentals made through our Smart Locker System. By using our service, you agree to the terms below.
Locker rental fees are non-refundable once a locker has been successfully assigned and access credentials (QR code or PIN) have been issued.
If payment is successfully charged but a locker cannot be assigned due to a system error, the affected customer may request a full refund.
Customers who are charged more than once for the same transaction may request a refund for the duplicated amount upon verification.
No partial refunds will be provided for unused rental time or early termination of a rental.
Approved refunds will be processed through the original payment method within 7 to 14 business days, subject to payment provider processing times.
Refund requests must be submitted within 7 days from the transaction date and must include the transaction reference number and supporting details. No refund shall be granted for inability to access a locker resulting from incorrect PIN entry, loss of QR code, forgotten credentials, user negligence, or violation of facility rules.
For refund enquiries, please contact our customer support team through the support channel provided on this website.
Last Updated: June 2026